Return policy

Introduction
We strive to provide our customers with a high level of satisfaction with their purchases. If for any reason you are not completely satisfied with the item you purchased, please review our returns policy to find out how to return or exchange the item.

Return Policy

  1. Return Period:

You can return the item within 14 days of receiving your order, provided that the item has not been used, has retained its original appearance, packaging and all factory tags.

  1. Items that cannot be returned:

Products made to order or according to the buyer’s individual parameters;
Products that show signs of use or damage;
Opened and used personal care products.
Return Process

  1. Contact Support:

Contact our customer service team via the email or phone number listed on our website to initiate the return process. Please include your order number and the reason for the return.

  1. Packaging and shipping:

Pack the item in the original packaging, attach a copy of the receipt or waybill. Send the item to the return address you provided.

  1. Refund:

After receiving and inspecting the item, we will process your return within 5 business days. Refunds will be made to the same payment method that was used for purchase.
Exchange of goods

  1. Request for exchange:

If you want to exchange the item for a similar or different item, please contact our customer service to check the availability of the product in stock and the terms of exchange.

  1. Sending the item for exchange:

Send the item you want to exchange, following the return instructions. After receiving and inspecting the item, we will send you a new one.
Return of defective goods

  1. Report a defect:

If the item is defective, please contact our customer service as soon as possible. Provide photos of the defect and the order number.

  1. Replacement or refund:

We will offer you a replacement for a similar item or a refund for the purchase price. All costs for returning the defective item and sending a new one will be covered by us.
Contact Information
If you have any questions or suggestions regarding our return policy, please contact us via the email or phone number listed on our website. We are always happy to help you.